الاسئلة الشائعة

 What is ZOYA STORE?

ZOYA STORE is a women’s fashion brand offering elegant, high-quality pieces designed with care and attention to detail.

 Where is ZOYA STORE based?

We are proudly based in Egypt and deliver nationwide through our trusted courier partner, Bosta.

Are your fabrics high quality?

Yes, we carefully select each fabric to ensure comfort, durability, and elegance.

 How can I place an order?

You can easily place your order through our website by adding your selected items to the cart and confirming checkout.

Can I inspect my order before accepting it?

Yes, you can inspect your order in front of the courier before receiving it.

What if I decide not to take the order after inspection?

You can return it immediately to the courier, but the shipping cost will still apply.

What payment methods do you accept?

We currently offer cash on delivery for all orders within Egypt.

 Do I pay any fees if I reject the order upon delivery?

Yes, the agreed shipping fee must be paid to cover delivery costs.

How long does delivery take?

Delivery usually takes up to 5 business days after order confirmation.

How much is the shipping fee?

Shipping rates are calculated automatically at checkout based on your governorate.

Can I return or exchange my order after receiving it?

No, returns or exchanges are not available after receipt.

When can I return my order?

Only at the time of delivery if you are not satisfied after inspection.